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A comment on The Surreal Story of StubHub Screwing Over a Kobe Fan. Parent comment

Re:The Surreal Story of StubHub Screwing Over a Kobe Fan by mikeash on Thursday January 07, 2016 @11:00AM (#10858638)
They technically did follow through. Their guarantee is to provide comparable tickets or a refund. Comparable tickets were not available (because their idea of "comparable" includes "at the same price," ha ha ha) and they provided a refund.
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Re:The Surreal Story of StubHub Screwing Over a Kobe Fan by Dylan16807 on Thursday January 07, 2016 @12:52PM (#10859471)
They did not follow through on actually protecting the fans, just restoring the original money. They are presenting the appearance that they will ensure the purchase, while the terms actually promise no such thing.
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Re:The Surreal Story of StubHub Screwing Over a Kobe Fan by mikeash on Thursday January 07, 2016 @02:45PM (#10860205)
Yeah, the "Fan Protect Guarantee" is more like "Fan Protect Guarantee Unless The Price Goes Up A Lot."
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Re:The Surreal Story of StubHub Screwing Over a Kobe Fan by DrScump on Thursday January 07, 2016 @10:26PM (#10862728)
This.

The old Stubhub (pre-eBay) made a BIG deal of denied-at-door situations, and local managers had broad discretion to source replacement tickets, even at higher cost.

Nowadays, they realize that doing so is not profitable in the short term.

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Re:The Surreal Story of StubHub Screwing Over a Kobe Fan by URSpider94 on Thursday January 07, 2016 @06:32PM (#10861668)
What? A company oversold its guarantee by using creative definitions?

Next thing you know, people are going to start offering a lifetime guarantee that's only good for the lifetime of the product! ;)

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