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Re:Why It's Safe for Founders to Be Nice by drhayes9 on Friday August 28, 2015 @06:02PM (#10138091)
I don't know, this feels like confirmation bias. When PG talks about founders being "nice", nice to whom? Their VC and advisor? Sure. Customers? Sure, hopefully.

But as we go down the line I'd argue that startups demonstrably aren't "nice": what does Uber pay drivers again? In fact, what startup in the task economy is "nice" to their workers?

When your startup holds meetups at bars, you're not being nice to marginalized groups that don't do well in these settings. When you haven't examined your hiring practices you're not being nice to the people you've "culture-fitted" out of your organization.

I like this vision, and I like the math. I'd just hope founders cast a wider net of niceness.

Re:Why It's Safe for Founders to Be Nice by traskjd on Friday August 28, 2015 @07:39PM (#10138363)
Arguably Uber was nice to the drivers when it was a start up. Frequently drivers commented they received more money than working as taxi drivers.

Uber is now most certainly not a start up, and now that it has power it's starting to exert that power on those "down the line", as you say.

Re:Why It's Safe for Founders to Be Nice by chmike on Saturday August 29, 2015 @12:53AM (#10139116)
It could be that the new people in charge are introducing the shift in policy. It may give the impression to earn more, but as PG shows, this is a false impression as long as growth is steady. Like PG I also think that it hurts gowth.
Re:Why It's Safe for Founders to Be Nice by brc on Friday August 28, 2015 @11:23PM (#10138941)
It only talks about customer pricing and there is a lot more to it than that. On overly nice founder might have trouble of disposing of a bad employee, which could destroy the culture or destroy the product. They might accept worse investment terms by being nice to investors which might allow themselves to be removed.

So, in terms of not overpricing the product, there is a valid discussion to have. But in terms of being a pushover, that's a bad thing. Often nice people get taken advantage of. So ther needs to be a clear differentiator between nice pricing/marketing and being firm and leading from the front. A founder needs respect from their team and nice might not make that happen.

Re:Why It's Safe for Founders to Be Nice by brlewis on Monday August 31, 2015 @09:31AM (#10146692)
Yes, if you define "nice" as being a pushover and conflict-avoider who would rather destroy the company culture than confront a problem employee, then yes, it's easy to be too nice. Try defining "nice" as a willingness to sacrifice your own interests for the interests of others and the essay will make a lot more sense.
Re:Why It's Safe for Founders to Be Nice by lexcorvus on Friday August 28, 2015 @10:11PM (#10138752)
When your startup holds meetups at bars, you're not being nice to marginalized groups that don't do well in these settings. When you haven't examined your hiring practices you're not being nice to the people you've "culture-fitted" out of your organization.

Freedom of association covers this case. If Company A irrationally discriminates systematically against any competent group, Company B can hire members of that group at a discount and beat Company A on labor costs. As companies C, D, E, etc., figure this out, their demand bids up wages, and everyone wins except Company A.

But no. Freedom of association is biased against "marginalized" groups—an ever-expanding set that seems to be converging on "anyone who isn't a normal white (or maybe Asian) male". In the land of the free, "freedom" means "your company can hire whom it pleases, as long as the demographic pattern of those hires pleases me."

It's not the job of companies to make "marginalized" groups feel welcome, or to be a good "culture fit" for anyone in particular, unless you (and the US Federal Government) make it their job. Which it seems you're only too happy to do. Destroying freedom of association? Apparently a small price to pay.

Re:Why It's Safe for Founders to Be Nice by drhayes9 on Friday August 28, 2015 @10:32PM (#10138803)
You seem to have a particular political axe to grind. Fair enough.

> It's not the job of companies to make "marginalized" groups feel welcome, or to be a good "culture fit" for anyone in particular, unless you (and the US Federal Government) make it their job.

That would be the Civil Rights Act of 1964 which makes it illegal to discriminate on the basis of race, color, religion, sex, or national origin. Yes, it is your company's job to ensure that you are hiring fairly across all marginalized groups.

You are free to "associate" with whomever you wish, at all times. But when through seeming coincidence some 96% of tech jobs are held by men I'd say there's something larger afoot.

My theory is sexism. It provides a testable hypothesis that has been proven multiple times. It makes predictions on other effects we'd see. Those have also been proven.

What's yours?

Re:Why It's Safe for Founders to Be Nice by lexcorvus on Friday August 28, 2015 @11:33PM (#10138962)
That would be the Civil Rights Act of 1964 which makes it illegal to discriminate on the basis of race, color, religion, sex, or national origin.

That's the one. It seems like an obviously good idea. Are all seemingly good ideas actually good ideas?

But when through seeming coincidence some 96% of tech jobs are held by men I'd say there's something larger afoot.

Through what seeming coincidence are 100% of NFL player jobs held by men? Or 80% of health-care jobs held by women?

My theory is sexism. It provides a testable hypothesis that has been proven multiple times. It makes predictions on other effects we'd see. Those have also been proven.

Sexism is (a) not mutually exclusive with group differences and (b) is, in many of its claimed forms, wildly inconsistent with many observable facts. As an exercise, I suggest you try making a list of such facts. You might start by listing job categories dominated by women. (I'll get you going: health care, day care, education, publishing.) As a follow-up, try listing areas where men are objectively worse-off than women. (Maybe start with: homelessness, intellectual disability, autism, workplace fatalities, imprisonment, lifespan.)

If you scratch most supposedly definitive examples of unfairness caused by sexism, you'll find some variant of the Blank Slate hypothesis underneath. Once you admit the possibility that men and women might not be blank slates, many of the patterns that appear to be "sexist" suddenly make sense. For example, many people assume that women and men have the same innate aptitude and inclination for "tech" (broadly defined). From this point of view, any deviations from "equality" (i.e., proportional representation) must derive either from overt sexism or from an endemic sexist culture. But when you accept the possibility that men and women may differ in more than stature and genitalia, suddenly it's not so clear.

What's yours?

Due to a combination of genetic and non-genetic differences, different groups are systematically different, and have different aptitudes and inclinations. Group differences lead to a first-order effect: all NFL players are male because all qualified players are male; some majority of those inclined to health care are female. The preponderance of a particular group also leads to a group culture reinforcing group identity. This leads to a second-order effect: female health-care workers create a feminine culture, attracting further female workers (while repelling male workers). This latter effect is sometimes called "sexism", but it's an inevitable consequence of human nature. Efforts to fight it will (a) cause massive collateral damage while (b) not working. (Has the Civil Rights Act of 1964 brought racial and gender harmony? It seems to me that in many ways things are worse than ever.)

I'd guess we actually agree on many things, and in particular we want many of the same outcomes—or, at least, I want a subset of the outcomes you want. Let's say I want O and you want O + O'. Included in O is people of all races, colors, religions, genders, and national origins living prosperous, fulfilled lives free (as much as possible) of conflict and strife. Included in O' is the Civil Rights Act of 1964.

Often (as with the Civil Rights Act) the intent of policies in O' is to achieve outcomes in O, but I believe that not only does O' not achieve O, it frequently achieves not-O. Believers in O' would rather wreck college athletics with Title IX, or wreck the black community with welfare, than admit that O' doesn't achieve its stated goals. That would lead to their being accused of "sexism" or "racism", and O'-believers are as eager to avoid such accusations as they are quick to deploy them against their enemies. (Whereas I don't care, because I see them for the Orwellian terms of abuse they are. Just call me a "crimethinker" and be done with it.)

Re:Why It's Safe for Founders to Be Nice by aninhumer on Saturday August 29, 2015 @01:45AM (#10139204)
>Once you admit the possibility that men and women might not be blank slates, many of the patterns that appear to be "sexist" suddenly make sense.

I don't know of many people who assert that people are blank slates, they just take equality as the null-hypothesis until they see evidence to the contrary.

And I'm not sure what you mean by "suddenly make sense". Differences caused by discrimination also "make sense", the question is which is the better assumption. I think it's unhelpful to assume innate differences, because that assumption encourages discriminatory differences, and so confounds observation.

>Let's say I want O and you want O + O'.

People don't necessarily want the Civil Rights Act, they just think it's necessary to kick us out of the local maxima of self-reinforcing bias. Ideally, all the protected classes get their chance, and over time people come to realise they're actually equally good at most things, and then the act is no longer necessary.

>Has the Civil Rights Act of 1964 brought racial and gender harmony? It seems to me that in many ways things are worse than ever.

Cultural change is a slow process, but everything I've seen suggests that things are definitely far better now than they were in 1964. Do you have any evidence to the contrary?

>Believers in O' would rather wreck college athletics with Title IX,

Personally I don't think women's leagues are an ideal solution, and I'd prefer a tiered unisex system that encourages competition at every skill level.

>or wreck the black community with welfare, than admit that O' doesn't achieve its stated goals.

Poverty traps are caused by economic policy, not anti-discrimination policy.

>Efforts to fight it will (a) cause massive collateral damage while (b) not working.

Do you have any other examples of this "massive collateral damage", because I'm not finding your examples particularly compelling.

Re:Why It's Safe for Founders to Be Nice by lmm on Saturday August 29, 2015 @06:35AM (#10139597)
> I don't know of many people who assert that people are blank slates, they just take equality as the null-hypothesis until they see evidence to the contrary.

You've not been paying attention to the media then. But even a "null hypothesis" of equality is indefensible given the facts. Everything heritable is correlated to a lesser or greater extent, that's just how genetics works. Pretty much anything you can think of a measure for - height, weight, IQ, myers-briggs personality traits, religiosity... - will have different averages for different sexes. It would take an extraordinary coincidence for job performance at some particular job to be uncorrelated with sex.

> And I'm not sure what you mean by "suddenly make sense". Differences caused by discrimination also "make sense", the question is which is the better assumption.

I think there are cases where people will tie themselves in epicycle-like knots where innate differences offer a much simpler explanation - see e.g. http://slatestarcodex.com/2015/01/24/perceptions-of-required...

> I think it's unhelpful to assume innate differences, because that assumption encourages discriminatory differences, and so confounds observation.

Assuming that any difference is evidence of discrimination is equally unhelpful. If you want the truth you can't assume one way or the other; you need to consider all the possibilities.

> Poverty traps are caused by economic policy, not anti-discrimination policy.

It can be both. Some anti-discrimination policies (e.g. having black students taught by black teachers) have made things worse for those they were trying to help. And I think those mistakes largely happened because the people involved were unwilling to even consider the possibility of innate differences.

> Do you have any other examples of this "massive collateral damage", because I'm not finding your examples particularly compelling.

Compelling (at least to me), relevant-to-here example: it's illegal in the US, and possibly elsewhere, to use an IQ or similar test in hiring (without doing an expensive study that large organizations may be able to afford but startups generally aren't). This is foolish; it damages the ability of companies to hire the best person for the job, dragging down the whole economy.

Re:Why It's Safe for Founders to Be Nice by cowwithbeef on Friday August 28, 2015 @07:46PM (#10138390)
The Uber example is a balance between benefiting customers and drivers. If the prices are too high, there won't be enough riders and if the prices are too low, there won't be enough drivers. There is a balanced price where the supply of drivers and riders is equal and fluctuations in this balance are seen in the surge prices. If Uber's share of the ride price went up, then the accusations of underpaying drivers would be more justified.
Re:Why It's Safe for Founders to Be Nice by x404 on Friday August 28, 2015 @09:25PM (#10138624)
Personally I believe the "nice" should follow your heart. So don't think "nice to whom", just try your best and be yourself.
Re:Why It's Safe for Founders to Be Nice by XJOKOLAT on Friday August 28, 2015 @06:57PM (#10138255)
I don't know, I took it to be a more simpler commentary which made sense to me.

It's possible to be basically nice (firm, strong in your dealings, smart, deal-making, but nice all the same). Instead of being an archetypal asshole.

p.s. I recoil at the term "culture-fit", shivers down the spine. You make some valid points.

Re:Why It's Safe for Founders to Be Nice by tbabb on Friday August 28, 2015 @07:42PM (#10138379)
I probably haven't had cause to encounter it for myself, but why does "culture fit" have a squicky connotation?
Re:Why It's Safe for Founders to Be Nice by vectorjohn on Friday August 28, 2015 @08:42PM (#10138542)
Because it's code for people just like me. A way to discriminate in an illegal way and say it's culture fit.
Re:Why It's Safe for Founders to Be Nice by mistermann on Friday August 28, 2015 @09:36PM (#10138648)
It's also a way of only hiring yes-men. People who aren't yes-men are often considered to "have an attitude" and "not a good fit".
Re:Why It's Safe for Founders to Be Nice by ryanSrich on Saturday August 29, 2015 @11:50AM (#10140372)
I think it can actually mean something. Often times you'll get folks who aren't used to the pace of startups. They think they're coming into a nice cushy gig. Startups are cut throat. Some folks just aren't cut out for that. They'd be better off going to work for Google or Apple.
Re:Why It's Safe for Founders to Be Nice by cbr on Friday August 28, 2015 @08:35PM (#10138524)
It can be a euphemism for discrimination.
Re:Why It's Safe for Founders to Be Nice by merpnderp on Friday August 28, 2015 @08:14PM (#10138472)
Isn't Uber a bad example? Their drivers have zero leverage because they require very little training and there is a high probability they'll be replaced in 5 years with self driving cars.

But take the IT industry. I just saw a startup offering unlimited Amazon books, unlimited Starbucks coffee, half day Fridays, zero cost health care, and remote work, all in an attempt to attract employees.

I'm not saying the Uber drivers should all go into IT, but there is a shortage of business administrators, educators, and health care workers in this country (and I'm sure lots of other fields).

Re:Why It's Safe for Founders to Be Nice by Spooky23 on Friday August 28, 2015 @08:47PM (#10138554)
It's a bad example because they are in the customer service business. Happy workers == happy customers.

Uber's technology isn't novel and will be replicated. Robot cars will probably make them a commodity. Alienating the frontline is selling the future.

Before Wal-Mart adopted a business model dependent on government subsidy of the workforce, they paid well and gave even part time workers significant discounts on stock purchases. When that stopped, and they took the asshole route, the shopping experience turned into the current state -- a few steps away from DMV.

Re:Why It's Safe for Founders to Be Nice by mattmanser on Friday August 28, 2015 @08:40PM (#10138534)
Why is that a bad example? I think it's the perfect example of where you'd have to be nice to pay well.

There's no competitive advantage to paying your drivers well, there's no legal compulsion to pay drivers well, the only reason to pay your drivers well is to be nice.

Your example is bad because the reason all those incentives are offered is because IT workers are in demand and so market forces are forcing employers to offer lots of benefits. Not because they're nice.

Re:Why It's Safe for Founders to Be Nice by blackoil on Friday August 28, 2015 @09:36PM (#10138647)
Under isn't doing it for niceness, but to entice drivers into system ensuring the customers quick service, and driver's a minimum lucrative compensation during the time they are building customer base. It is same as first ride free, to attract people into system. Once you have critical mass of driver's and customers, they'll optimize for profit.
Re:Why It's Safe for Founders to Be Nice by swsieber on Friday August 28, 2015 @06:21PM (#10138153)
I've long thought of being nicer as coming in two flavors: increasing how nice you are to those you don't like (love your enemy" and increasing, as you put, the net of niceness (classifying less people as your enemy).

That of course has a very simple view of niceness: you view people in only two categories. But I think it generalizes nicely to the nuanced groups people interact with: make the core group bigger or just be nicer to everyone. Of the two, I think the second is the hardest.

Re:Why It's Safe for Founders to Be Nice by pekk on Friday August 28, 2015 @09:14PM (#10138603)
People aren't allowed to hold events at bars? Do you think it is nice to make that demand?
Re:Why It's Safe for Founders to Be Nice by drhayes9 on Friday August 28, 2015 @10:20PM (#10138774)
Never said they weren't allowed, I'm not making a demand, and I'm not the one PG said is generally a nice person.