Ask HN: Does delegating well make your team suck at customer service?
One of the core skills of being a manager is to delegate to your team and delegate well. Done well, you fully explain the goal what you want to happen, why it needs to be done and an overview of how. You may need to manage the process a bit and even micromanage parts of the process. This is how most textbooks explain that delegation should work. However, I think that this just breeds a team of...