caydenm

An concrete examples of converting a user using these types of cards for free trial abuse is a user who signed up 8 week in a row using different emails, names, IPs and cards. Nudging of these users was enabled and on trying to sign up for their 9th trial they immediately switched back to their original account and converted at full price.

We have seen individuals just trying to get free accounts week after week, who when nudged once pay immediately thousands of dollars even after using fake, stolen or empty cards.

These individuals think they are being cheeky and when they are 'caught' they revert to doing the right thing.

We have seen customers where free tier abusers created 80k+ accounts in a day and cost millions of dollars. We have also seen businesses, like Oddsjam add significant revenue by prompting abusers to pay.

The phycology of abuse is also quite interesting, where even what appears to be serious abusers (think fake credit cards, new email accounts etc.) will refuse a discount and pay full price if they feel they 'got caught'

This led us to believe this page was MitM rather than crawled directly (as they would not be able to impersonate the user)

The diversity of cloud networks looks to be due to these being deployed by individual institutions (eg. universities, corporations etc.) rather than only run from Palo Alto Network's data centers.

We also saw slightly different configurations with different browser versions, but with the same pattern of behaviour.

In this case these appeared to be all MitM'ed pages from a security device since the key wasn't in the url and it contained userids for a specific user.

It is scary that for people in a corporate environment this could be rendering banking, messaging or any other pages contents.

A strong referral by a knowledgeable person often skips that person to the front of interview queue. I have hired a number of people based on referrals from team members, VCs and previous coworkers.

Many referral systems have a how good do you think this personal really is field and often an option for "I don't know this person that well I am just referring them to say I did".

If you are asking for a referral, make it as easy as possible for the referer to make you look great. They probably don't remember all your awesome work like you do, so make sure you give them simple impactful points.

The right feedback wasn't getting to product, so the right problems weren't getting solved and sales and customer success teams weren't feeling heard or empowered to get things fixed.

I wrote this as a bit of a guide on how I have solved these problems in the past and hopefully it will help others do so too.

Happy to answer any questions

Is the correct one. I will fix in the original, Thanks!

Not only because of habits, but also because people have set it up just for them and they feel they need to tidy it or make it good enough to share with others.

Having a very clear delimitation between what is a persons and what is a teams/organization is really important when moving from single -> multi.

I would love to hear what things people have found worked really well too!

I wanted to share how we dealt with it as apparently this is happening to a lot of companies and there isn't a good guide on how to deal with it.