Re:Video game execution watched by 325K players
by atmosx on Sunday May 10, 2015 @07:08AM
(#9519554)
I could easily make the opposite argument: "by showing a childish and irresponsible behaviour he alienated many current and new users."
It would be an interesting conversation but without data to back up each claim, we're just writing a romance here.
It's about customer retention. I personally know a bunch of people who have quit games because of cheaters. I personally quit GW2 due to a flyhacker. By humiliating the cheater the developer has appeased the person who's day they ruined, potentially preventing them from uninstalling the game and never returning.
The developer effectively put power back into the hands of the thousands of people who were cheated by that one person.