I'll go to a vegetarian restaurant, but only if non-vegetarians say it's good.
When searching, you can even filter for "only show me places my friends have been".
I feel like a lot of the people who write reviews on Yelp are not really qualified to do so(not that there's a lot at stake..)
This is not a problem, it's sampling bias. If you went to restaurants randomly, then your average rating would be lower. But if you purposely select restaurants that you tend to like, then the average must be higher. Same for books, music, and everything on Amazon.
So if Yelp had that kind of thing, this person rated McDonald's highly, they'll probably like Burger King. This person liked Subway but hated McDonalds, so they'll probably like Jimmy John's but not Wendy's. Even more specifically, this person liked Wendy's spicy chicken sandwich, they'll probably like Subway's sriracha buffalo chicken sub.
That's the kind of investment and innovation that drivers user interaction.
The 2 and 3 star complaints? Trivial crap.
"Sure the food is great, but other restaurants also have great food, 3 stars."
"There is this other restaurant on <other side of the country> that has food as good at this restaurant, and my meal was $30 cheaper!" (for a $200 meal)
"I had to call ahead to get reservations, they couldn't just seat me, 2 stars"
Crap like that ends up with Michelin Star rated restaurants having equal "star" ratings on Yelp as the local Subway.
They're probably measuring the wrong things. Maybe they should have something similar to the AirBnB / eBay ratings, which measure a lot of categories.
Too many bad reviews are docking a business for things I don't care about, or the reviewer went in with drastically different expectations than I have, or they are simply trying to extort the business.
A buyer like facebook could have some interesting abilities to fix this problem. Filtering to only reviews from people I know would drastically reduce the noise. Additionally, I theoretically know a few things about the reviewer - what their tastes are, what their level of expertise is, etc. That added context seems like it would add a lot of value to the review. In a sense, it becomes more of a recommendation than a review, which is what I really wanted in the first place.