Re:Jawbone: The trials of a 16-year-old can’t-miss startup
by alialkhatib on Friday January 30, 2015 @02:11PM
(#8973765)
Uncanny that I had the exact same timeframe for getting a replacement; in my undergrad I was doing an ethnography on QS culture and spent about 2 weeks waiting for my UP band to get replaced when it broke, only to have the replacement break a few weeks later. I ended up buying a second band and at one point used each in rotations while the other was in the process of getting replaced. After my fieldwork I stopped bothering to replace them despite them still having some time left on their warranties.
Re:Jawbone: The trials of a 16-year-old can’t-miss startup
by NDizzle on Friday January 30, 2015 @03:57PM
(#8974439)
I'm not sure what these products do that the Garmin I wear doesn't do, but my vivoFit has made it 10 months so far without a battery charge. It's worked fine the entire time - syncing daily.
Basically summarizes their UP product line. Three years in the making and nothing has changed. Warranty lasts one year after which you are out of luck. Turn around time when a product breaks is roughly 2 weeks with communication, processing + shipping.