Re:How I Got the First Paying Customers for My Startup
by jteusa on Tuesday December 23, 2014 @02:08PM
(#8789639)
Could definitely be done.
Right now, we don't escalate via live chat but instead connect them via email quickly.
The bulk of our customers don't seem to be using live chat now, so doing an escalation / transfer process via live chat could be a source of confusion and friction. For now, we'll stick to email connections (working well), but it's on my list.
Right now, we don't escalate via live chat but instead connect them via email quickly.
The bulk of our customers don't seem to be using live chat now, so doing an escalation / transfer process via live chat could be a source of confusion and friction. For now, we'll stick to email connections (working well), but it's on my list.
Thanks Michael!