How I Got the First Paying Customers for My Startup

Re:How I Got the First Paying Customers for My Startup by MichaelGG on Tuesday December 23, 2014 @03:17AM (#8787282)

What about a way to escalate to my own team via chat? That way you field general inquiries and make it look alive (chat that goes to "leave a message" just sucks), but the moment someone is getting serious or has an in-depth question, you can tx them to me.

I think this is s good idea. At my last company, we did live chat, and it was very popular. But the constant interruption to our few developers wasn't feasible. And later, it was hard to get salesguys to make sure they were really always available. Taking the front load off is excellent.

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Re:How I Got the First Paying Customers for My Startup by jteusa on Tuesday December 23, 2014 @02:08PM (#8789639)

Could definitely be done.

Right now, we don't escalate via live chat but instead connect them via email quickly.

The bulk of our customers don't seem to be using live chat now, so doing an escalation / transfer process via live chat could be a source of confusion and friction. For now, we'll stick to email connections (working well), but it's on my list.

Thanks Michael!

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