It would still be an issue for Uber -- if nothing else, it's bad customer service and indicative of poor quality control. Can't people even admit that?

If someone was complaining about being overcharged, everyone would accept it without question and wouldn't say "it's not an issue" for Uber/consumer/whoever. But it seems that being overcharged is a complaint that is legitimate because men believe that it happens without the customer being in the wrong. Rape, on the other hand...

Companies have bad employees. People intuitively understand and forgive that. People are much less forgiving if the company does not help in dealing with its bad employees, or (is perceived to) have an unusually high number of them.