Yes, they carried a lot of DIY components and had individual managers and other employees who could be pretty helpful and knowledgeable. But, mostly, they were where you pretty much had to go for cables and such pre-BigBox and pre-Internet and they had a broad enough retail reach that they were really good for that. And they complemented that with a bunch of toys and (mostly) craptascular and overpriced stereo equipment.
In other words, IMO, they were always a pretty mixed bag and were never particular havens of hackerdom. I'm sure some will disagree but I'd suggest that this is a pretty selective window into how Radio Shack made its money.
BTW, I like the DIY/Maker vision. I'm just very skeptical that it would support the type of real estate that Radio Shack has or otherwise lends itself to a large scale business plan. (Would love to be proven wrong.)
I do have fond memories of their catalogs in the 70s and early 80s.
Yes, I always, every time, end up feeling "This is a PITA having to drive across town and haul the screaming kids and coordinate schedules and park far away and burn more than an hour of my life for the privilege of paying three times as much as amazon prime for the same cable and argue with a teenage sales droid about why I don't want a $25 extended warantee in case it breaks (well, thats more a best buy thing, another place I never go to anymore). Oh and I pay $99/yr or whatever it is for prime which I'm "wasting" if I'm not using prime... I'm never going to this store again and next time I need a HDMI cable I'm pulling out my phone 24x7 frictionless and paying $3 at Amazon, not $10+ at RS after investing an hour". The next time I need a cable or gadget I think about going back to a retail store, cringe a little inside, and whip out the phone and order it online instead.
If you're into "real" electronics I live within 1 day shipping range of Thief River Falls MN (aka digikey) so I pay for cheap shipping and get it the next morning anyway, and there is a huge tigerdirect midwest shipping depot 1 UPS day away (actually less, I've paid for 3 day shipping and gotten stuff in 12 hours before, that was weird). Deal Extreme can air ship me non-UL listed fake FCC cert gray market stuff faster than I can get real stuff from California for less than the shipping from CA, which always freaks me out.
Retail just doesn't have a purpose anymore other than perishable fresh food. Its just obsolete. Like worrying about the disappearance of buggy whip manufacturers, or horse stable facilities in major city downtowns.
(whoops edited to add there is one use for retail electronics and its traveling. The only time in several years that I walked into a retail electronics store was when my bluetooth earbud got drenched in a sudden downpour and wouldn't come back to life while I was traveling far away from home, and I kinda sorta needed it for a business conference call, so I paid 2x amazon price at best buy for a replacement and was fairly happy to do so. So airports, train stations, bus stations, tourist traps.)
Not everyone has internet and not everyone has a credit card or debit card to buy online. There are ways around those like a public library for internet and a prepaid card.
It's not common to match all that but it will happen. Some people might even like holding something before buying it (pictures can't tell you everything).
This seems to boil down to people who are removed from the modern economic system are unable to participate in the modern economic system.
Another way to look at it is we strongly segregate by income, so its quite possible retail will live for a little longer in poor urban areas, although it will be doomed in the 'burbs and is already kinda doomed in rural areas.
"Some people might even like holding something before buying it"
I admit you're partially correct, my short list of "fresh produce" probably needs clothing stores and plant nurseries/garden stores. And some crafts, when I go to the woodworking store I pick thru the aisles finding just the right piece of wood for the job. Fine art, hand made as opposed to mass produced posters or whatever, is probably something best purchased in person.
In general, sure.
And, maybe, for a lot of complicated audio interconnections, a physical RS was helpful for tying your cables and connections together. I'm less convinced that's especially important today. Nor are the TV antenna displays.
I sorta agree with respect to all the various buzzer/motor/etc. stuff but those are all ultimately loss leaders--and always have been. The problem is that RS doesn't have any real cash cow business now to support all that stuff.
There will always be a 'need it immediately' market, as there will always be a 'I'm buying it here from a moral perspective', but I wouldn't want to build a business (let alone one the size of RadioShack) just on those target consumers.
Argos and the like sell toasters, watches, cheap jewellery and gardening tools, so they're not in the same market.
Farnell (and RadioSpares, Mouser, and Digikey) are primarily industry suppliers who sell components to the tiny hobbyist market as a sideline, but make most of their money elsewhere.
The real competitors now are companies like Adafruit (US) and Cool Components (UK) who caught the Maker wave and are riding it very successfully - possibly because they sell clever, useful things, and they treat customers like adult engineers, not gullible children.
Radio Shack was already a legacy company by the 1970s, staffed by the kind of marketing geniuses who come up with ploddingly dreadful brand names like 'Realistic' and 'Flavoradios.'
The UK equivalent would have been Amstrad back in the 70s and 80s - purveyors of cheaply made over-marketed consumer electronics to buyers who were clueless about better options.
Clearly, RadioShack doesn't have much of a niche any more. Buyers can get better products more cheaply elsewhere, and the hands-on electronics business has moved in a direction their management doesn't have the talent to emulate.
The online maker-shops may even be aiding Maplin in some respects, as they've helped to create and make popular new product lines like Arduino shields and RasPis which Maplin has been able to bring to the high street.
So while Maplin does have issues to face, it appears to be profitable (it's even been expanding recently) while facing similar competitive pressures to today's Radio Shack. Thus if Radio Shack is bombing in roughly the same niche as Maplin, it's presumably down to inferior management (or maybe debt load) rather than the niche itself being unviable.
A few - Maplin and maybe Argos - have a super-fast same-day delivery option, which is an interesting development. I'm guessing we'll see more of that in the future.
The big question now is - what is mall/high street retail for? It used to be the only way to buy, but when online is cheaper the rationale for spending metric crap tons of money on store rentals in prime locations is getting less and less obvious.
It's not just electronics. All retail is suffering.
There may be a niche for speedy delivery, installation and set-up of consumer electronics and white goods, because no one does an all-in-one like that, and usually you have to wait too long, especially for big items.
But I wouldn't want to try it without crunching a full business plan.
I did buy a TRASH-80 and loved it, go Zilog! Now those poor lovely old Z80 chips are stuck controlling traffic lights, which makes an old assembly programmer very unhappy indeed. I was (somewhat OT) very disheartened when I read iWoz to read how he invented the personal computer yet the TRS-80 was miles more advanced of the Apple II (and the Apple-I really didn't count as a lacked some pretty basic features such as a keyboard, monitor, and case etc) Tandy's saled dwarfed the Apple II too for several years. Yet reading iWoz he tried to give the impression that there was nothing else out there at the time.
Anyway, Tandy, Radio-Shack, their time has come and gone. Nobody cares anymore. CVS sell the same cables and hardware has consolidated, the days of lots of different cables has passed. Bluetooth and wifi technologies are eating into cables time. And Radioshack tried to charge me $14 for simple 1/8" m2m. So I bought it, while in the store, on Amazon using my phone for $2
RS need to liberate the real-estate and make way for something people actually need. As soon as they stopped selling radios I lost interest in their stores. The 19 year olds that work there these days most likely have never heard of SSB. Ask to test a transistor and they won't even know what npn or pnp means.
Good riddance RadioShack
That said, I do think Radio Shack/Tandy has come and gone. In a way, they've actually done a pretty remarkable job of at least staying somewhat relevant through all these years. But the clock seems to be running out.
Speaking as a data point of one, I certainly have headed there less and less over the past decade or so.
Look at this parts list: who's going to fill this void?
I think your link observes though that someone could put such kits together and sell them over the Internet pretty effectively :-)
You know...that's a great idea. I'd go to RS to sit through a Saturday Arduino kit class or something.
Classes are a whole other thing. You need to market them hard, you need repeat business, and if you're not running them every day you're spending a lot on retail space for a limited return.
Also, Internet tutorials. And limited interest in most of the world.
Unless you can supplement classes with a stream of high margin sales, they're not going to keep you afloat for long.
So your general points stand.
[1] a list of them, with photos of the manuals and circuit diagrams, and photos of completed kits: http://my.core.com/~sparktron/pbox.html
The DIY/Maker ideas are certainly interesting to me; I'd probably frequent such a store. Though I doubt the business model as a retail operation at scale. But converting Radio Shack to this? Existing store design/location would often not be suitable. Many employees wouldn't be suitable. The company is in financial trouble. If it's a viable business plan, why bring in the legacy that is Radio Shack?
I'm not sure how well that will work in today's overprotective environment where some parents won't even let their kids touch a pair of scissors. Whoever starts a DIY shop nowadays had better have billions of dollars' worth of insurance as well as a highly competent PR team.
I went to elementary school when they still allowed fourth graders to participate in AM radio assembly contests. Kids were expected to bring their own soldering irons and (gasp) lead. The vapors probably gave a bit of brain damage to all of the brightest kids in the class... but hey, at least nobody made a fuss about kids burning themselves (or one another) with those irons.
So ... is there anyway to reverse its course?
Well, If I'm Radio Shack's CEO, here are the facts I need to face:
1) Radio Shack cannot compete based on price or breadth of selection against big-box stores, let alone the Internet.
2) The initiative a few years ago to hire highly knowledgable staffers who could offer expert advice didn't work. It's just not economically feasible to employ people with those qualifications in a retail store, and anyway, that alone isn't going to keep the store afloat.
But I think there's still a way for Radio Shack to be a viable company; it would just require some radical changes.
Look at Build-a-Bear, across the mall corridor. The experience of building your own bear from scratch can't be replicated online. Sure, you can order a custom bear online, but kids love Build-a-Bear because they get to witness the stuffed toy's construction from start to finish. Build-a-Bear is as much an event as it is a store.
I think Radio Shack could fashion itself into something similar, but for electronics and gadgetry.
Remember those popular Radio Shack 50-in-1 science project kits? Imagine a Radio Shack where you come in, choose a project, and then build it right there in the store. A kid might come in and buy a robot kit, or a solar-powered race car kit, and they'd be able to assemble it there, with all of the tools (soldering irons, etc.) provided, and with assistance from trained (but not necessarily expert) staffers. STEM is really big in schools right now. Maybe Radio Shack could market itself as a place to pick up STEM skills, and even partner with schools.
But it wouldn't have to be limited to kids stuff. An adult might come in and participate in a DIY electronics workshop: "How to replace an electrical outlet" or "How to work on a circuit board."
Along the same lines, imagine if every Radio Shack had a 3D printer available to rent. You can upload a 3D model to its website, or choose a model in store, come in and watch the printing process, and eventually (yes, I know, it takes hours!) take it home.
With this sort of strategy, Radio Shack wouldn't necessarily need to recruit domain experts, because what would be needed is not a wealth of general knowledge, but some very specific knowledge about a relatively small number of specific projects. A highly motivated high-school or college student could be taught how to lead people in constructing the projects or running the workshops.
That is a Radio Shack I would totally patronize, and it's a strategy that shields the store from needing to compete solely on price or on breadth of selection.