German court requires Google to stop ignoring customer emails

Re:German court requires Google to stop ignoring customer em... by rbehrends on Friday September 12, 2014 @10:23AM (#8308150)

Sorry, but both the case law and the legislative intent are pretty clear on that. Even free services fall under this rule if the type of service is generally provided for a fee, even if the specific service is free. The section is a fairly direct implementation of article 5 of EU Directive 2000/31/EC.

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Re:German court requires Google to stop ignoring customer em... by readerrrr on Friday September 12, 2014 @11:15AM (#8308449)

EU directive is much clearer on the subject.

(c) the details of the service provider, including his electronic mail address, which allow him to be contacted rapidly and communicated with in a direct and effective manner;

Replying with an automated answer saying that actual human response is not an option, is certainly not direct and effective.

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