Oh, and JPL is completely unrelated to the rest of NASA. To the extent that I'm debating removing "the rest of" from that previous sentence.
Success at "Making sure Excel is backwards compatible to every version of Windows and chip for the past 10 years, and has the same look and feel as every other Microsoft application" requires a lot of other skills: organizational design and management, project management, and (gasp!) even politics. The problem is when you reward those things, by default you disincent other things. Eventually people overjudge the political. But you need political skills to make things happen.
Feel like I could write a book on the bullshit that occurred and that was just one fairly minor project. Suffice to say, lots of disingenuous 'helping' that was really just working out where exactly in the back to place the knife.
(I should probably say that despite the politics involved, I really like what I do. Still the best job I've had by a long shot)