13,402 unhappy users and no lessons learned–so we built this

Re:13,402 unhappy users and no lessons learned–so we built this by wmock on Thursday August 28, 2014 @09:23AM (#8237062)

Looking at the site it’s basically using popups in your app or website and we all know how much we like them.

[ Parent | on HN ]

Re:13,402 unhappy users and no lessons learned–so we built this by hkyeti on Thursday August 28, 2014 @09:45AM (#8237143)

Yes it is popups, you're right about that.. but we tried to take a better approach:

- single question only - max 4 questions - strict character limits - only one question per poll, no long multi-page surveys (we hate those long survey money surveys too) - etc

Also letting game and app devs customize the look and feel with custom graphics and borders etc so it feels native as possible

ie- better fit for mobile apps and games

[ Parent | on HN ]

Re:13,402 unhappy users and no lessons learned–so we built this by hoi on Thursday August 28, 2014 @09:59AM (#8237195)

We built something similar for a photo app and our fashion app. Worked great to get details such as what types of content people were looking for. We also headed towards a slightly different path. We had simple polls, but also built in 1 to 1 communications. Essentially like a built in messaging service on top of the polls. Never pushed it to anyone else and only ever used it for our own apps.

[ Parent | on HN ]

Re:13,402 unhappy users and no lessons learned–so we built this by hkyeti on Thursday August 28, 2014 @10:09AM (#8237251)

That's pretty cool, especially the 1 to 1 communications.

We're thinking about adding that reply and inbox so you can keep it on the conversation going and help users out with problem or ask for more info..

I think Intercom just added something like that for iOS too..

[ Parent | on HN ]