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A comment on 13,402 unhappy users and no lessons learned–so we built this. Parent comment

Re:13,402 unhappy users and no lessons learned–so we built this by hkyeti on Thursday August 28, 2014 @10:09AM (#8237251)
That's pretty cool, especially the 1 to 1 communications.

We're thinking about adding that reply and inbox so you can keep it on the conversation going and help users out with problem or ask for more info..

I think Intercom just added something like that for iOS too..

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