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Re:Inventing Demand by diN0bot on Friday September 04, 2009 @01:27AM (#804327)
i like this guy's authenticity. it sounds like he cares about his users and his business's success. good post, inspiring reminder (i don't usually like these kinds of posts)
Re:Inventing Demand by tdm911 on Friday September 04, 2009 @01:49AM (#804353)
As an example of Steve's commitment to Rentoid, he lists his mobile phone number on the site and actively encourages people to call it. He's had calls at all times of the day and night, however the feedback he gets from his customers through this is second to none. He also gets the opportunity to convert an unhappy customer into a happy one instantly. The phone is still a powerful medium, especially in businesses where trust is paramount.
Re:Inventing Demand by mahmud on Friday September 04, 2009 @01:19AM (#804318)
For non-Aussies; Harvey Norman is like Best Buy here in Australia.

I am still a newcomer to Australia (~3 months) and I noticed a good deal of department and chain stores here have their owner's names. In the U.S. we have corporate names brands.

Re:Inventing Demand by ryanwaggoner on Friday September 04, 2009 @01:56AM (#804360)
This isn't that uncommon in the US either: Sears, Macy's, Lord & Taylor, Nordstrom, Saks, Barneys, Bergdorf Goodman, Neiman Marcus, Dillard's, JC Penney, Bloomingdale's, Marshalls, Albertsons, Kroger, etc.

Even Wal-Mart and Kmart carry part of their founder's names.

Re:Inventing Demand by 10ren on Friday September 04, 2009 @01:33AM (#804331)
It takes a foreigner to see ourselves. Which dept/chain stores are you thinking of?

    Owner's names:   David Jones, Myers, Fletcher Jones,
                     Woolworths (==Safeway), Dick Smith, Ken Bruce
    Corporate names: Just Jeans, Jeans West, Country Road, Safeway
    I'm pretty sure these Australian stores originated in the US:
                     Target, Kmart, Tandy
PS: Back atcha: Wal-Mart was founded by Sam Walton; there's Colonel Sanders' Kentucky Fried Chicken; and Dick and Mac McDonald founded McDonald's.
Re:Inventing Demand by Gormo on Friday September 04, 2009 @08:56AM (#804724)
Some interesting tidbits:

Woolworth was originally a major retailer in the US, which expanded into the UK in the early 20th century. The Australian Woolworth was so named to capitalize on the brand recognition from the US/UK retailer, which never operated in Australia, so had no trademark there. The last Woolworth stores in the US closed in the 90s.

Tandy was originally a leather goods company in Texas, named after its founder.

Re:Inventing Demand by xelfer on Friday September 04, 2009 @01:32AM (#804330)
I've lived here all my live and never really noticed that.. you're absolutely correct however. Harvey Norman, David Jones, Grace Brothers, Joyce Mayne, Crazy Teds..
Re:Inventing Demand by whatusername on Friday September 04, 2009 @01:34AM (#804332)
founder more so than owner.. Thinking Coles, Myer, David Jones, etc here.. Those companies are all publicly listed now..

For current Owner I can think of Harvey norman, Bing Lee (although it doesn't exist in VIC, Ken Bruce, And Crazy John until he passed away..)

Also: Walmart.

Re:Inventing Demand by netsp on Friday September 04, 2009 @01:40AM (#804340)
Crazy John's name was Mustafa.
Re:Inventing Demand by tdm911 on Friday September 04, 2009 @01:45AM (#804347)
I didn't know that. Mustafa Ilhan was his real name, not John Ilhan. There you go.

http://en.wikipedia.org/wiki/John_Ilhan

Re:Inventing Demand by nedwin on Friday September 04, 2009 @02:25AM (#804395)
"Crazy Mustafa's" doesn't have quite the same ring to it
Re:Inventing Demand by tomhoward on Friday September 04, 2009 @02:39AM (#804409)
More commonly heard angrily yelled out of car windows in Sydney Road.
Re:Inventing Demand by netsp on Friday September 04, 2009 @03:42AM (#804472)
Or the cook at Alaysa.

I'm surprised at the number of Aussies in here.

Re:Inventing Demand by tdm911 on Friday September 04, 2009 @06:21AM (#804580)
I noticed that too! A great Aussie success story brings us all out! :)
Re:Inventing Demand by sho on Friday September 04, 2009 @06:26AM (#804582)
Bing Lee also passed away.
Re:Inventing Demand by jwilliams on Friday September 04, 2009 @01:16AM (#804314)
In case anyone is wondering - Harvey Norman is a large Australian retailer. http://www.rentoid.com itself is a Melbourne based startup.
Re:Inventing Demand by rw on Friday September 04, 2009 @01:20AM (#804321)
He also invented supply!
Re:Inventing Demand by pvg on Friday September 04, 2009 @02:02AM (#804371)
In fact, he did invent/fund supply and hoped there would be a demand for his service. He was also spending his own money in order to bootstrap and taking the associated risks. He was obviously prepared to risk that the demand would be very low or zero. One risk he doesn't mention - what if demand had exceeded his physical ability to supply the items he'd promised? Or what if he offered too many of the common items and effectively ended up competing with his own potential users who have something to rent? How and when (if ever) did he decide he'd done enough bootstrapping? I imagine these are all things he thought about and would have been interesting to hear about as well.
Re:Inventing Demand by patio11 on Friday September 04, 2009 @05:44AM (#804555)
He was obviously prepared to risk that the demand would be very low or zero

That wouldn't be risky. Let's say he lists 5 Wiis. If no one rents a Wii, you simply don't buy it. If one person rents a Wii, you buy 1 Wii. If 5 people rent Wiis and 50 more express interest, you increase the number of Wiis you list and meanwhile demonstrate to people that there is a market for Wii rental.

Or what if he offered too many of the common items and effectively ended up competing with his own potential users who have something to rent?

You could, essentially, do one-sided-collusion with your users. For example, suppose the site offers 10 Wiis at $100. Later, one person offers a Wii for rent at less than or equal to $100. You simply stop offering one of your Wiis, and either hold it in inventory or sell it used to recoup most of your purchase price. The supply of Wiis stays constant but the portion of economic activity happening between customers increases.

The big two risks: listing more items than he could fulfill (either for lack of capital or lack of sufficient supply among the merchants he used -- you can't rent 30 Wiis if they'll only sell you 5, and your failure to deliver on the contract would only be discoverable after you've taken money for it, which spells "serious egg on face") and theft. If you're renting for 5% of the purchase price per week with a 50% of retail deposit, and the Wiis are not coming back, even if you're getting your Wiis below retail you could start bleeding money very quickly.

Re:Inventing Demand by Kisil on Friday September 04, 2009 @04:55PM (#805686)
Theft

The business model is predicated on other people's honesty.

Re:Inventing Demand by smsamm on Friday September 04, 2009 @02:07AM (#804378)
I'll do a follow up on 'excess demand' & other issues you raised 'PVG' above - (you really thought it through) Steve.
Re:Inventing Demand by pvg on Friday September 04, 2009 @02:29AM (#804401)
Thanks, it was an interesting article and it'd be great to hear more.
Re:Inventing Demand by sho on Friday September 04, 2009 @06:26AM (#804584)
"what if demand had exceeded his physical ability to supply the items he'd promised"

Otherwise known as "a good problem to have" ...

Re:Inventing Demand by pvg on Friday September 04, 2009 @06:43AM (#804595)
It's a wonderful problem to have. But only if you can solve it. Just because you can describe something as a good problem to have doesn't mean it's not actually a problem.
Re:Inventing Demand by run4yourlives on Friday September 04, 2009 @01:14PM (#805239)
That particular problem would be easy to get a bank to help out with.

At that point, he's basically become a reseller though. A better way would be not to post as many "fake" ads.

Re:Inventing Demand by radioactive21 on Friday September 04, 2009 @05:08PM (#805715)
Doctors do this all the time, there is even a term for it called "supplier induced demand." In a normal setting you'll see that as the number of suppliers for a particular good or services in creases, demand should decrease as there are too many in the industry.

What doctors have done is they induce demand by changing the way they offer their services. For example spending more time with customers or offering better service. This is why in such areas as Beverley Hills where there are hundreds of plastic surgeons they still all charge you a premium price. They all offer the same service, but because they can induce demand by their name and skill and location they make more, all of them.

Also this is one of many factors why the health care in America cost so much. Doctors can pretty much make up their own pricing. The more specialist the more you can charge, so everyone suddenly claims they are specialist doctors so they can charge you $1000 for clipping your nails.

Re:Inventing Demand by seshagiric on Friday September 04, 2009 @02:13AM (#804382)
This is a great tip. Need more of same on HN.
Re:Inventing Demand by mildlycurious on Friday September 04, 2009 @02:38AM (#804407)
Boot strapping is under-rated. Planning and strategy templates are over-rated.
Re:Inventing Demand by mseebach on Friday September 04, 2009 @08:58AM (#804729)
Really nice marketing hack. But someone should alert him to the invention of thumbnail generators :)
Re:Inventing Demand by snewe on Friday September 04, 2009 @01:25AM (#804325)
Technically he tapped demand previously unsatisfied in the market.
Re:Inventing Demand by shib71 on Friday September 04, 2009 @01:54AM (#804357)
Yes - but those people didn't realise they had the need.

The potential demand only mantifested after he created an imaginary supply.

Re:Inventing Demand by lsc on Sunday September 06, 2009 @06:34PM (#808232)
you've got to be careful with that, though. A long time ago I was writing software to help people sell books. I got mired down in actually selling books, and the software itself never became very good.