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A comment on Ask HN: client reporting bugs that don't exist, causing me hours of unpaid work.

Re:Ask HN: client reporting bugs that don't exist, causing m... by ashearer on Sunday June 01, 2014 @09:23PM (#7831420)
You could clarify "bug fixes are free" by saying:

1. You offer support (problem analysis) for $X per hour.

2. If analysis reveals a bug in your software, you will fully refund the support cost and offer the fix for free.

[ Parent | on HN ]
Re:Ask HN: client reporting bugs that don't exist, causing m... by film42 on Sunday June 01, 2014 @10:13PM (#7831557)
This is an interesting idea, as it weeds out clients who are banking on you doing some free work.

Still, the "free bug support" idea is a really powerful selling point, as it show confidence. Perhaps offer 2 or 3-months of "free bug fixes" with a flexible ending date so you can't ride out the clock. After which, @ashearer's suggestion could kick in.

[ Parent | on HN ]