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A comment on When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid. Parent comment

Re:When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets... by saryant on Wednesday March 05, 2014 @03:47PM (#7349765)
If it's involuntary, you are owed cash, unless you're denied for weight/balance reasons in which case nothing is due, or you're rebooked on a flight within the hour. If it's voluntary, everything is at the airline's discretion.

United's official rules: http://flyerguide.com/index.php/S*UAL/DENIED-IDB

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