In some regards, yes. In the larger sense, no. I chose HN because I'm a developer, HN is where I typically stop first for tech news, and the technical issues here are a good lesson for new startups.

When we build apps we need to be aware of "best practices". This includes customer service, feedback within the app when an error occurs, and billing standards. Login issues 4 years into development? Either their framework wasn't properly unit tested or their apps integration to it wasn't.

One thing I should probably have mentioned in my piece and which I'll likely add; despite the tons of email HowAboutWe sends, the only email I didn't get was one confirming my purchase or containing a receipt, although my CC was billed.

Having seen this work many times, I'm not surprised OP decided to post here. Although it's unclear if anyone from the site in question reads HN

It's also interesting that the account you replied to was created apparently just to reply negatively to this article. Is this becoming more common on HN?

If a company treats a small portion of its users badly, it's the responsibility of those users to speak out.