One would hope that moderation will be just enough to keep HN from becoming a catch-all support site, without stifling the conversation altogether.
It wouldn't be effective if it became a complaint board.
Very glad to see that the CEO cares enough to comment, though. Good faith there, even if the op was "against the rules".
Your note here suggests you may not have spoken with him yet, and may not even have a confirmed time for a phone call.
This is tangentially related, but one of Dr. Dal's complaints was about raising your pricing for billing services. He made it sound like these were a fixed fee, which would be unusual for the medical billing service industry.
Nearly every medical billing service I've seen charges a percentage of collections, and I've seen them range between 4% and 10%. It's a model that seems to work well from the perspective of a provider, since the billing service is financially incentivized to collect more.
Have you decided on a different pricing model for drchrono, and if so, what made you decide to deviate from the norm?
I've reached out to Dr. Dal to have a phone call today to see how we can resolve his issues. Me and my staff have attempted to have a phone call with him for the past several weeks to address his issues.
Rather than try to dig into the issues he brought up publicly, we'll do our best to contact him directly and resolve the issues he has.