Re:Amazon: The Everything Company
by incision on Monday January 27, 2014 @11:47AM
(#7131317)
>"Every time it lays waste to a Blockbuster or a Best Buy, it puts tens (perhaps hundreds) of thousands of people out of work."
Two companies well-known for bad service and misleading/fraudulent business practices.
>"For now, businesses that are in competition with Amazon can take comfort in the fact that Amazon is not now (and probably won't be, any time soon) all about customer service."
Customer service is actually the key reason I keep coming back to Amazon and stopped using terrible businesses like Blockbuster and Best Buy years ago.
Everything is hassle free and Amazon has always acted instantly to satisfy me when I've had an issue from returns to stolen packages or streaming video hiccups.
Amazon makes it right, the first time, every time. Amazon didn't kill those places, they did it to themselves, years ago.
Re:Amazon: The Everything Company
by cyanbane on Monday January 27, 2014 @11:54AM
(#7131372)
A few months ago I preordered a video game, upon receipt of the game months latter I also received an email that stated that Amz had lowered the price of the game in the time span of between my preorder and delivery of the game. They issued me a refund for the difference. It was something on the nature of .03, but impressive none the less.
A few months ago they went back through all the physical books I have ordered over the past 10 years and gifted me electronic versions of a subset of them.
They did the same with all my music purchased physically a few months previous.
I have never dealt with returns or the like with their customer service, but the channels in which they can deliver (physical + digital) is perfect for the time period we are currently in as physical mediums start to fall off.
Re:Amazon: The Everything Company
by goodside on Monday January 27, 2014 @11:40AM
(#7131268)
"This is a company that wants to be the single-source provisioner of both the protons and electrons in your world. It wants to sell you physical books (and other physical goods; the protons) as well as electronic books (electrons)."
If your cute metaphor needs explaining, don't use it.
Re:Amazon: The Everything Company
by sentenza on Monday January 27, 2014 @02:44PM
(#7132656)
Without wanting to criticize the article, there is an interesting physics mistake here. Electric current is not actually moving electrons but _movement of electrons_.
This means that no physical electrons make the "round trip" in an electrical circuit, but the current propagates via locally moving electrons interacting through electromagnetic force.
So indeed, the electrons that Amazon is handling are definitely not identical to the electrons at your end, even in the hypothetical case in which there are no transformers and fibreoptics between you and Amazon.
Re:Amazon: The Everything Company
by tokenadult on Monday January 27, 2014 @12:01PM
(#7131443)
Oh, gah, submissions from assertTrue( ) are showing up on HN's home page again. I've just read the short blog post kindly submitted here by the blog post author, and I don't see any added value from it that wouldn't come from any other review of the book that the blog author recommends. I am not worried about Amazon (but I don't use Amazon cloud services at all).
Previous comments about this blog and its editorial practices from other HN readers:
by another participant on an earlier article from the same blog:
> > It appears you've made some sort of resolution to publish and promote a blog entry per day in 2013. 40 entries in 41 days this year vs. 46 in all of 2012. You should reconsider - whatever your reasons were, I doubt they included a desire to develop a reputation for presenting topics that were sensationalized and thinly researched [1] produced with a pace that ensures discredited theories dont get reviewed.
Re:Amazon: The Everything Company
by BraveNewCurency on Monday January 27, 2014 @12:53PM
(#7131838)
Seconded. The article doesn't even have thesis. It implies that automation/ecommerce is bad (because it's putting people out of jobs) and AWS is somehow spying on the computers it hosts (without proof that it's happening, or even that it is possible.)
Re:Amazon: The Everything Company
by robryk on Monday January 27, 2014 @11:33AM
(#7131216)
> No one's suggesting Amazon is actually going to spy on your business's bits and bytes (which are already encrypted anyway, right?) ...
I don't get it. If I use the data in any way other than simply storing and retrieving it, I'd expect the decryption keys (ignoring very few situations, in which we are able to compute on encrypted data) to reside on the machines that provide the service, which are posited to be on EC2. So how does encryption protect anything from Amazon?
Re:Amazon: The Everything Company
by lcampbell on Monday January 27, 2014 @11:41AM
(#7131279)
Given the plethora of AWS services, the author may have been referring to S3 or RDS. The whole piece read like fire and brimstone, so I wouldn't necessarily give it the benefit of the doubt. There's plenty of other hyperbole in there, gems like:
> [Amazon lets] you use [EC2] for pennies per hour.
The author's probably referring to micro instances; everything else costs upwards of a dime. For large scale deployments, EC2 is everything except cheap.
Re:Amazon: The Everything Company
by wandernotlost on Monday January 27, 2014 @12:09PM
(#7131508)
So basically, Amazon is making new businesses so efficient, they're putting old businesses out of business. So if you're an old business, you should avoid using Amazon's tech to be more like a new business, because...Amazon might someday compete with you and put you out of business? Somehow this does not seem like sound business decision making.
Re:Amazon: The Everything Company
by andrewgjohnson on Monday January 27, 2014 @12:35PM
(#7131705)
I've been shocked by the caliber of Amazon's customer service. Pleasantly shocked that is. Also imagine AWS has at least some privacy controls. I find it unlikely Bezos has Netflix's monthly AWS bcced to him in secret.
Re:Amazon: The Everything Company
by Ihmahr on Monday January 27, 2014 @11:43AM
(#7131286)
I was at a meeting a week ago and there was the CTO of amazon.
He was speaking about how you could do 'secure and trusted' computations on untrusted platforms, and how your users would definitely be safe when you run your services on AWS, EVEN IF they would be in bed with intelligence community (which he denied). He went on to say how safe AWS was and how it was technically impossible to spy on their customers.
It was at this event: http://www.dezwijger.nl/86924/nl/amsterdam-connected Not a particularly technical crowd he spoke to, and there was no room for audience questions.
He seemed like a genuine peace of shit when it came to respect for privacy and telling the truth.
Two companies well-known for bad service and misleading/fraudulent business practices.
>"For now, businesses that are in competition with Amazon can take comfort in the fact that Amazon is not now (and probably won't be, any time soon) all about customer service."
Customer service is actually the key reason I keep coming back to Amazon and stopped using terrible businesses like Blockbuster and Best Buy years ago.
Everything is hassle free and Amazon has always acted instantly to satisfy me when I've had an issue from returns to stolen packages or streaming video hiccups.
Amazon makes it right, the first time, every time. Amazon didn't kill those places, they did it to themselves, years ago.
A few months ago they went back through all the physical books I have ordered over the past 10 years and gifted me electronic versions of a subset of them.
They did the same with all my music purchased physically a few months previous.
I have never dealt with returns or the like with their customer service, but the channels in which they can deliver (physical + digital) is perfect for the time period we are currently in as physical mediums start to fall off.
If your cute metaphor needs explaining, don't use it.
This means that no physical electrons make the "round trip" in an electrical circuit, but the current propagates via locally moving electrons interacting through electromagnetic force.
So indeed, the electrons that Amazon is handling are definitely not identical to the electrons at your end, even in the hypothetical case in which there are no transformers and fibreoptics between you and Amazon.
Previous comments about this blog and its editorial practices from other HN readers:
http://news.ycombinator.com/item?id=5196734
by another participant on an earlier article from the same blog:
> > It appears you've made some sort of resolution to publish and promote a blog entry per day in 2013. 40 entries in 41 days this year vs. 46 in all of 2012. You should reconsider - whatever your reasons were, I doubt they included a desire to develop a reputation for presenting topics that were sensationalized and thinly researched [1] produced with a pace that ensures discredited theories dont get reviewed.
[1] http://asserttrue.blogspot.com/2013/02/drug-companies-stop-h...
> Wow, nice spot and they have all been submitted to HN. I have never seen anyone's submission history be so hell bent on self promotion:
https://news.ycombinator.com/submitted?id=techdog
That was followed up by another set of comments:
http://news.ycombinator.com/item?id=5240084
> I'm beginning to flag these posts.
I agree.
I don't get it. If I use the data in any way other than simply storing and retrieving it, I'd expect the decryption keys (ignoring very few situations, in which we are able to compute on encrypted data) to reside on the machines that provide the service, which are posited to be on EC2. So how does encryption protect anything from Amazon?
> [Amazon lets] you use [EC2] for pennies per hour.
The author's probably referring to micro instances; everything else costs upwards of a dime. For large scale deployments, EC2 is everything except cheap.
(like http://hasthelhcdestroyedtheearthyet.com/ )
He was speaking about how you could do 'secure and trusted' computations on untrusted platforms, and how your users would definitely be safe when you run your services on AWS, EVEN IF they would be in bed with intelligence community (which he denied). He went on to say how safe AWS was and how it was technically impossible to spy on their customers. It was at this event: http://www.dezwijger.nl/86924/nl/amsterdam-connected Not a particularly technical crowd he spoke to, and there was no room for audience questions.
He seemed like a genuine peace of shit when it came to respect for privacy and telling the truth.