Toshiba says they made a mistake but they still cannot help me

Re:Toshiba says they made a mistake but they still cannot he... by nulagrithom on Friday January 03, 2014 @04:07PM (#7008151)

Doesn't look like it's just a misprinted warranty card to me:

http://support.toshiba.com/warranty http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st...

That'd be a mistake across warranty docs between 1 and 5 years. Also some other products:

http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st...

Seems a little odd though that support would go with an excuse like that. Is there more to the story?

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Re:Toshiba says they made a mistake but they still cannot he... by barhum on Friday January 03, 2014 @04:13PM (#7008185)

Not that I know of...They just said is not covered in Latin America anymore and that the warranty manuals are wrong...

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Re:Toshiba says they made a mistake but they still cannot he... by deadslow on Friday January 03, 2014 @04:35PM (#7008369)

Either there is more to this story, or the OP went to one illiterate customer care guy. OP should go and show them the official website and maybe make him/her talk to a customer care executive over phone.

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Re:Toshiba says they made a mistake but they still cannot he... by barhum on Saturday January 04, 2014 @12:31AM (#7010097)

I talked to one call center in India and then I had to speak to the Latin America call center. They all said the same thing.

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Re:Toshiba says they made a mistake but they still cannot he... by rjuyal on Saturday January 04, 2014 @04:02AM (#7010524)

Rather mail to Toshiba and raise grievance. I see these days company responds better if you tweet against them. Just try it.

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Re:Toshiba says they made a mistake but they still cannot he... by vesnalorem on Saturday January 04, 2014 @01:42PM (#7012294)

Twitted to Asus about Zenbook ux32vd that screen died 5x and still in warranty (comes back from repair, works sometimes a month, dies). No answer there. Maybe they are dead. Couse they are not repairing it eater... And Asus support is not support. It's customer avoidance.

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