Ahh the old "I'm a pissed off customer because you should have read my mind" routine.

Realizing customers want TRIM to be enabled doesn't exactly require you to be psychic, but I'll play along with the hyperbole and point you to

http://en.wikipedia.org/wiki/The_customer_is_always_right

Except that:

(1) you're not the customer until you pay money and since I assume you haven't paid them for support, which is available btw, you can't be the customer.

(2) trim on Linux was known to cause problems with certain SSDs, not to mention for encrypted volumes (with dm-crypt, which is now offered as a painless option in Ubuntu's GUI installer) it's a security risk. For this reason, I really hope Canonical does know what they are doing, because such features are always problematic if you don't really know the hardware it will run on top of.

(3) no, the customer is not always right and as proof of that fact, pick any 2 customers and marvel at their different opinions on the same topic. Obviously, trying to please everybody cannot work, ergo there is no such thing as "the customer" if by that you refer to yourself and your own opinions and that phrase is just bullshit used in marketing campaigns, as there is no company on this earth that actually believes it.

Using encrypted volumes on SSD's is already a security risk without TRIM, because of the sort of information SSD firmware might store about about how blocks were written. One important piece of information would be about blocks' ages, because it's in the interest of SSD firmware to identify data which is not being frequently modified.

1) https://news.ycombinator.com/item?id=6949574

2) Well that horrifies me even more

3) "there is no company on this earth that actually believes it" well I'm glad you've checked every company

If you don't care to know then you trust the provider to make the decisions for you. The fact that you found out you don't agree with a decision they made shouldn't really surprise you. It is unlikely that you agree with every decision they made.

> If you don't care to know then you trust the provider to make the decisions for you.

Yeah, and that's also how your provider convinces you to switch to a different provider.

If you have not paid them for support, and whine because you can't be bothered to read up on the product, why exactly do you think they'd consider that a loss?

Perhaps because it ultimately means a smaller install base, which can make Ubuntu less attractive for developers and enterprises, as fewer users are already familiar with it.