Being absolutely scratch resistant is a desirable property for a camera lens (which is also much, much smaller and thus much less likely to shatter). It doesn’t seem like such a desirable property and good tradeoff for screens, at least not as long it isn’t as shatterproof as the best glass.
In many ways I tend to think that scratches are a solved problem on mobile devices. Current glass is good enough. Shattering is not. (I’m not gentle to my devices but my 18 month old iPad has practically no scratches. Some are faintly visible if you look at it from certain weird angles. However, the glass of my previous iPad did shatter from a 1 meter or so fall of the edge of the device on tiles. Also, I see people using phones with shattered screens all the time. It seems to be a quite common occurrence.)
Yeah, improving scratch-resistance further would be awesome, but only if there is no trade-off with being shatterproof.
In my experience metal is typically much too soft to cause any damage to the glass. If anything can cause damage it’s sand and the like (but it has to really press up against the screen). So, yeah, in an environment with a lot of that stuff glass screens will get scratched. However, it’s not like that’s a common environment for phones to be in.