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Re:Users that send bug reports are your biggest fans. Cheris... by jenntoda on Monday October 14, 2013 @05:09PM (#6549657)
"Your most unhappy customers are your greatest source of learning" - Bill Gates
Re:Users that send bug reports are your biggest fans. Cheris... by kirillzubovsky on Monday October 14, 2013 @05:10PM (#6549665)
I believe Dave McClure also encourages you to have customers that either love you or hate you, since those are the source of real feedback. Indifferent customers are just that.