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Re:In emergency cases a passenger was selected and thrown ou... by lucaspiller on Friday August 30, 2013 @08:03AM (#6301260)
> sometimes they do end up double booked

Sometimes is pretty much all of the time. My SO works as cabin crew for one of the large airlines you will have heard of, and they typically always overcommit. It isn't just because they are greedy and want lots of money though (well I guess it kind of is). As you said, they know some people won't turn up, but also they may decide to change the class of the airline (economy and business -> economy, business and first) depending on how people book or what aircraft are available on the day.

Re:In emergency cases a passenger was selected and thrown ou... by ubernostrum on Friday August 30, 2013 @08:54AM (#6301424)
but also they may decide to change the class of the airline (economy and business -> economy, business and first) depending on how people book or what aircraft are available on the day.

United is infamous for this, prompting a sound piece of advice: if for some reason you're in first class on a flight scheduled for an A320, don't take a seat in row 3, since odds are high it'll be swapped to an A319 (which only has two rows in F) day of the flight. In theory there's a pecking order for who gets downgraded in that case (first, anyone who moved up to F on a status upgrade, then the paid F fares starting with whoever was latest to check in), but in practice the gate agent just bumps row 3 and calls it a day.

Re:In emergency cases a passenger was selected and thrown ou... by mherdeg on Friday August 30, 2013 @09:26AM (#6301555)
I feel like aircraft substitutions are more likely to happen for operational reasons (the A320 they wanted to commit is unavailable because of mx/wx, most likely, and instead of taking a delay, they pull an A319). Some carriers do seem to use last-minute equipment swaps for yield management, but I feel like for UA, doing this is not a good idea — they burn a lot of time re-assigning seats and refunding E+ fees, etc. after a 320->319 downgrade, so I think it's something they try to avoid because it's costly to deviate from the planned equipment.

I think the parent poster was in part referring to operational upgrades (very common at British Airways — they will dramatically oversell the Y cabin and op-up people into J/F as needed), which don't necessarily require an equipment swap.

Another option uniquely available to European carriers that you might not have seen in the U.S. is to adjust the number of J/Y seats in an aircraft: on most intra-Europe flights, the "business-class cabin" is the same seats as the coach cabin, but with a blocked middle seat and a movable divider so you know where Y starts.

(Come to think of it, I guess BA will sometimes swap equipment to a flight with fewer classes of service — for example, the LHR-DME route can lose its lie-flat Club World seats overnight sometimes after unplanned equipment swaps — but I don't think BA does this for yield management, because it's costly to them to have to pay refunds to people they've inconvenienced.)

Re:In emergency cases a passenger was selected and thrown ou... by ubernostrum on Friday August 30, 2013 @09:37AM (#6301618)
I don't know why United does it, just that the A320/A319 swap is so common with them that on frequent-flyer forums it often gets a stickied thread with tips on what to do, warning signs, etc. Hence the advice about never taking a seat in row 3 (and for economy passengers, never booking into the last couple rows of the aircraft, since those seats don't exist on the 319).
Re:In emergency cases a passenger was selected and thrown ou... by mherdeg on Friday August 30, 2013 @12:31PM (#6302657)
There's also a counterintuitive "always choose row 3" option, where you make yourself more likely to be downgraded but also more likely to be offered a travel voucher under United's fairly generous distance-based compensation policy (internal documentation "GG OVS DOWNGRADE").
Re:In emergency cases a passenger was selected and thrown ou... by sliverstorm on Friday August 30, 2013 @01:05PM (#6302878)
It isn't just because they are greedy and want lots of money

Certainly not in the current airline environment. Even with a perfectly loaded plane, they only make a little money, and you can't plan for a perfectly loaded plane with any kind of confidence without double-booking.

Re:In emergency cases a passenger was selected and thrown ou... by cbsmith on Friday August 30, 2013 @07:32PM (#6304818)
> My SO works as cabin crew for one of the large airlines you will have heard of, and they typically always overcommit.

I phrased what I said poorly. They always allow overcommit, but they try to work it out so that on average they efficiently make use of their seats without constantly having to give people giveaways and bad customer experiences.