"Name.com is a fully accredited ICANN domain name registrar. In addition to great pricing and service, we offer SSL certificates, web hosting, premium and expired domains. Most importantly, we've been giving a $#*! since 2003!"
"Name.com is a fully accredited ICANN domain name registrar. In addition to great pricing and service, we offer SSL certificates, web hosting, premium and expired domains. Most importantly, we've been giving a $#*! since 2003!"
I still don't think it comes off well but, in that context, I guess it's not as bad as I originally thought. And that's probably why they put it in quotes in the message. It makes more sense now.
Thank you!
Edit: here's a great way to show personality without being crude http://www.name.com/aboutus#/ourTeam
In all cases I'd rather deal with real people than whitewashed "employees". In many ways I'm glad they offended someone over the word "shit" because it means they're being at least a little true to themselves.
I disagree.
Blunt honesty without being crude: We screwed up, we're sorry.
Avoiding being generic without being crude: We want you to know that when we say that this matters to everyone in the company, we truly mean it.
If that doesn't sound like whitewashed corporate-speak, I don't know what does. It sounds like an empty platitude and I wouldn't even believe it if someone said that to me.
I wish I could still edit my original post to put this in.
We value you as a customer and appreciate your business. Thank you for your consideration, and don't forget to sign up for our newsletter.
This commentary though, it is unnecessary. They are making an attempt of remain open and communicate with their customers. Responses like these aren't going to aid further such attempts of similar observers. Others are going continue as many still do: skating by with such breaches unreported. Your data will be out there and you won't have a clue. Would that be better?
This very view has been much of what is wrong with HN these days. Comments with this air of pseudo-intellectual, overly-critical analysis over the inherent nature of intentions (and word use).
"You don't have permission to access /blog/general/2013/05/we-got-hacked/ on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."
Edit: And, their bulk domain search still appears to be broken for entering more than five domain names: http://www.name.com/names
Edit2: The new error with their blog post:
The webpage at http://www.name.com/blog/general/2013/05/we-got-hacked/ has resulted in too many redirects.
I've never done it myself but I've read it in multiple occasions so it might be worth checking if you're really looking at moving away.
Oh, and gandi.net for TLDs I can't get from namecheap, like .io, .cx.
http://community.namecheap.com/blog/2011/12/29/25000-eff-don...
I also have one domain at networksolutions (it was worth a $100 difference over five years vs gandi), but I definitely would avoid them in the future. As soon as I ordered, they started calling once per day attempting to sell further services. They are on my avoid list now.
(Also, fwiw, I am grossed out by casual references to poop, no matter how nicely they say it, but especially when using the S word. I am very prone to F bombs, but, then, I actually like sex. But references to poop have me envisioning it. No thanks. Ick. Y'all are disgusting. And, though perhaps not the norm, I am probably not the only person who dislikes having images of poop forced upon them, even if others don't necessarily have the quirk of finding it more offensive than the F word.)
This language is such a turn-off. Very few organizations can use that type of flippant language successfully, especially in a serious email like this. Now's not the time to try to be hip or cool. This is a serious issue and the writer should be just as serious.
Edit: Their site is down now so here's a copy of their post
Many of you received our email or saw online that name.com was hacked. The truth is that it's one of the more painful admissions that can be made on the Internet. We want you to know that when we say that we “give a shit” we truly mean it. In an effort to maintain the open, honest, and transparent reputation we’ve built for ourselves, we’re going to give you the lowdown on what happened and what we did in response.
Our security team alerted us that unauthorized individuals had accessed our database. After doing some digging we found that the attack seemed to be geared toward a few specific accounts. The hackers had a target and name.com was a means to that end.
The information that was accessed includes usernames, passwords, physical addresses, email, hashed passwords and encrypted credit card data. EPP codes (required for domain name transfers) are not stored in the same place so those were not compromised. For the techies who are wondering, the encryption on the credit card information is 4096 bit RSA. Since the password hashes were compromised we took proactive steps and initiated a site-wide password reset (hence the email, apologies for the inconvenience).
We are genuinely sorry for the annoyance and the scare. We’re taking this incredibly seriously and are doing everything possible to continue to improve the security of our systems. We greatly appreciate the support across the web and over the phones.