I see your point, but I also think you're giving too much credit to the latter: they care not for your well-being, and any notion of "customer service" is 100% in the spirit of retaining or generating revenue.

This is pretty much the argument for the other side of the coin. Google probably designed the service understanding that situations like these would arise and would represent a small but acceptable amount of outrage.

Altruistically for Google it's probably better to not have support for non-ads-monetization (as in, a product that isn't interfaced with buying advertisers) products.

edit: some clarification.

And maybe some of them should not have that huge staff actually and sell their product by lower price instead. I think that's a real opportunitity/niche these days and it will get bigger in a foreseable future.

Support != sales