Re:How can we get Google Support?
by onemorepassword on Wednesday April 10, 2013 @08:47AM
(#5524724)
Comparing Google to other monopolists and mega-corps with bad customer service is unfair to the latter.
All of these companies still have a huge staff trying to give customer support. Google isn't even trying.
I see your point, but I also think you're giving too much credit to the latter: they care not for your well-being, and any notion of "customer service" is 100% in the spirit of retaining or generating revenue.
Re:How can we get Google Support?
by niketdesai on Wednesday April 10, 2013 @02:44PM
(#5527153)
This is pretty much the argument for the other side of the coin. Google probably designed the service understanding that situations like these would arise and would represent a small but acceptable amount of outrage.
Altruistically for Google it's probably better to not have support for non-ads-monetization (as in, a product that isn't interfaced with buying advertisers) products.
edit: some clarification.
And maybe some of them should not have that huge staff actually and sell their product by lower price instead. I think that's a real opportunitity/niche these days and it will get bigger in a foreseable future.
Re:How can we get Google Support?
by pavel_lishin on Wednesday April 10, 2013 @04:12PM
(#5527808)
Support != sales
When they get some real competition they will be nicer to their users and consumers. If you want to advertise online in any meaningful way, you cannot ignore Google. They know that so they act as a monopolistic tyrant (also see At&T, Verizon, banks etc)