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A comment on How can we get Google Support?. Parent comment

Re:How can we get Google Support? by k3n on Wednesday April 10, 2013 @10:55AM (#5525499)
I see your point, but I also think you're giving too much credit to the latter: they care not for your well-being, and any notion of "customer service" is 100% in the spirit of retaining or generating revenue.
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Re:How can we get Google Support? by niketdesai on Wednesday April 10, 2013 @02:44PM (#5527153)
This is pretty much the argument for the other side of the coin. Google probably designed the service understanding that situations like these would arise and would represent a small but acceptable amount of outrage.

Altruistically for Google it's probably better to not have support for non-ads-monetization (as in, a product that isn't interfaced with buying advertisers) products.

edit: some clarification.

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