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Re:How can we get Google Support? by ceejayoz on Wednesday April 10, 2013 @07:09AM (#5524375)
For paying Google Apps customers.

There's no paid level of service for a non-Apps Google Group.

Re:How can we get Google Support? by rplnt on Wednesday April 10, 2013 @07:43AM (#5524485)
Yes, that is true. And I believe they don't have (proper) support even for some paid services, such as App Engine or AdWords. But I was mainly replying to "There is no support at Google".
Re:How can we get Google Support? by davidp on Wednesday April 10, 2013 @08:03AM (#5524553)
App Engine has support. We've found them to be helpful so far.

https://cloud.google.com/support/packages