The loss for a random due to MS software at this point is about 1400$ per seat (but probably at least double that) and rising.
Which is why every manager should now realize that their microsoft contract can never work as a valid disaster recovery option.
The response was basically, "we have a uptime garuntee and will pay out for downtime". But when it's clear _all_ of their clients have the same SaaS contract garuntee and a serious enough disruption would see _every_ client needing payment back, well, it's not much of a warranty is it.
Now I'm sure the SaaS has the redundancy in their system, but AI is the next deep integration that's going to hallow out a bunch of companies because some third party is just going to have a catastrophic loss somewhere down the line.
It's been 18 hours since the start of the outage. If service isn't restored in the next 18 hours (36hrs+ outage), you can get the entire fee waived.
Microsoft gives a 99.9% monthly uptime guarantee, which means maximum allowed downtime is 7hrs.