I tried to bring this out of our management staff when they were going all in on a SaaS that's 99% AWS backed. The SaaS was basically as integral is email is to many businesses to their line of work, and it was required to complete the business's b2b contracts which often had a turn around date. If the SaaS goes down, they're basically sitting idle and hitting contractual deadlines.

The response was basically, "we have a uptime garuntee and will pay out for downtime". But when it's clear _all_ of their clients have the same SaaS contract garuntee and a serious enough disruption would see _every_ client needing payment back, well, it's not much of a warranty is it.

Now I'm sure the SaaS has the redundancy in their system, but AI is the next deep integration that's going to hallow out a bunch of companies because some third party is just going to have a catastrophic loss somewhere down the line.