Modern "frost-free" freezers have resistive heaters inside them.
Now if you can control these heaters you can pump up the temperature to quite high. And I imagine with certain uses cases actually emptying the whole thing heating it up to melt ice and then bringing temp back down is not that unreasonable process. Also allows keeping the temperature in very close range. For home appliances bit more temperature variation is acceptable.
Why would they alarm when they were instructed to initiate a defrost cycle and heat up?
(Most medical-class freezers to have an alert function that sends an e-mail, SNMP trap, etc, when things go "wrong", but defrosting 'as requested' is hardy "going wrong".)
But how about this, maybe something that keeps an eye on the state and rate of ice buildup, and helps schedule doing it when it's actually necessary, and maybe helps spot issues that cause quicker buildup.
That could be useful. An easy implementation might to to track temperature trends with power draw relative to the other units. You might have to account for door openings, but seems like a good way to mark units for mechanical inspection.