It is, but it contains some truth... many people lately go around thinking the can do amazing things(see: almost any startups). Amazing support, amazing API, amazing whatever. Same for the job specs, "The best position in the world! With nerf gun fights every day!". When this was not an extremaly common thing it was cool but now many of this things can be seen a negative thing. I immediately believe that 90% of these people are liars because it's easy to make big claims but really hard to maintain the them. And the more you claim the harder it will be. In the end the first impression I get of you is that you are not reliable, which is not very good.

Rant: "blabla sucks repeat"

Much more than a rant: "here's what not to do if you are a business; why not to do it; how it makes your customers feel and here's a perfect example"

This one is squarely the latter.

Not fair. The essence of the rant is that PayLane overpromised and underdelivered. That's a very key takeaway and there's a lesson there that applies EVERYWHERE.

[EDIT fixed typo]

True, but it does act as a word of warning against using their services I guess.

It does exactly that, which is why I don't think it belongs on HN. I didn't click on that link to listen to someone I've never heard of complain about a service I've never heard of. I was expecting an intelligent opinion (and in these comments, a discussion) about what exactly "extraordinary support" means.

Anyway, I think you're exactly right.

This is valuable advice that I appreciate. I want to know who I can trust to do business with. Where else can I find this stuff out?