My company is heavy on AI promotion, but many many many people still do things sub-optimally, and many systems are still not well integrated/able with AI.

“The future is here it’s just not evenly distributed”, and that applies inside companies too.

Hard to actually judge without being in the room and knowing the team that owns the incident. And as other said, it’s pretty common IME to have a root cause but slow roll communication of it until remediation has more confidence.

It's very easy to judge in the context of how all other service providers are performing on average.

It's very easy to hold any service provider responsible for their own words and deeds that no one else demanded nor commanded (selling themselves to MS, moving onto Azure, copilot stuffed into everything, the architectural garbage that is gh actions). It's very easy to judge when most of their difficulties are self-inflicted.

You excuse and understand the exception, not the norm.

Sure all that can be true. I’m just saying none of that implicates AI capabilities.

You're basically saying that before you can know if AI is useful to you and your dealings, AI must solve all of a given corporation's problems including all the human/organizational components and even the trivial ones like how serious Github is about updating their status page, something that probably came down to one guy.

It's just really weak "AI bad" snark.