> Guy couldn’t even bother to write his own damn post mortem.

Are you ... from the future ;)

His company was still on fire. He didn't have time yet for a proper one.

Then he should have been patient. In a fire, a brief communication to affected customers is necessary. A long story blog post aimed at uninvolved developers is not required immediately and can wait. And, let's be honest, publicly calling out SaaS companies to get special treatment shouldn't be considered standard incident management practice anyway.

It would have been a better story if he had waited too; the story is incomplete because he pushed it out before he got the response from Railway.