News for hackers. Stuff that matters.

A comment on 37signals Losing Lustre? Why I Miss The Adoring Fans (simpler is better?!). Parent comment

Re:37signals Losing Lustre? Why I Miss The Adoring Fans (sim... by dshah on Friday August 24, 2007 @01:08PM (#46265)
Yeah, this is one of the issues they've had for a while.

There's a fine line between having opinionated software and having stubborn software that doesn't respond to user feedback.

[ Parent | on HN ]
Re:37signals Losing Lustre? Why I Miss The Adoring Fans (sim... by rami on Friday August 24, 2007 @03:54PM (#46348)
According to their book, they don't listen to feedback!

"That's why you start with no. Every new feature request that comes to us -- or from us -- meets a no. We listen but don't act. The initial response is "not now." If a request for a feature keeps coming back, that's when we know it's time to take a deeper look. Then, and only then, do we start considering the feature for real."

[ Parent | on HN ]