Yeah, this is one of the issues they've had for a while.

There's a fine line between having opinionated software and having stubborn software that doesn't respond to user feedback.

According to their book, they don't listen to feedback!

"That's why you start with no. Every new feature request that comes to us -- or from us -- meets a no. We listen but don't act. The initial response is "not now." If a request for a feature keeps coming back, that's when we know it's time to take a deeper look. Then, and only then, do we start considering the feature for real."

What didn't you like about it? I checked out highrise and figured that I wasn't their target market... I just couldn't figure out what to do with it.

I can't remember very precisely. One problem was that we couldn't create a contact without a first name. Another was that it took so many keystrokes to add a new contact. I think another was that you could only see a few per page.

Thanks for the response.

I'm curious about why you didn't like it as well. Could you elaborate?

I would be nice if one of the 37Signals guys registered in YC to give us some lowdown on what's happening at their end.