Security guards, like system administrators who keep the lights on and don't directly contribute to revenue, are insurance, something you pay for that you hope you never have to use. Those who don't see the value are taking risk management seriously.
> Those who don't see the value are not taking risk management seriously.
>99.99% of the time [we were] just standing around not doing anything
So much time I voluntarily spent sorting parts / carts, in preparation for the few hours each week we were actually needed — most just dove into their phones, idly — and even I wouldn't have considered myself in that over-productive squareroot. Everything was dual-feed power, so most of the year was spent unrushed.
But those few times of year where managed-risk pushed its limits... were certainly all hands on deck experiences.
The way I think about it is kind of like security: 99.99% of the time security guards are just standing around not doing anything or patrolling. They’re still needed even though they technically don’t do anything because there’s no way to predict when and where a breach will occur.
Likewise with productivity. Sure half the work might be done by a small minority but you can’t grow or sustain a business by trying to predict who those people are, especially as that minority changes over its lifecycle. Nor can you reliably predict which support roles are actually keystone roles without which the productive people are useless.