95% of Companies See 'Zero Return' on $30B Generative AI Spend

Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by deadbabe on Thursday August 21, 2025 @01:08PM (#44975296)

Do you want to search summaries, or do you want to save millions of dollars per year?

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Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by tene80i on Thursday August 21, 2025 @01:44PM (#44975772)

Product teams analyse call summaries at scale to guide the roadmap to reduce future calls. It’s not just about case management.

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Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by morkalork on Thursday August 21, 2025 @01:14PM (#44975390)

I can assure you that people care very much about searching and mining calls, especially for compliance and QA reasons.

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Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by deadbabe on Thursday August 21, 2025 @01:17PM (#44975433)

What’s the ROI?

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Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by morkalork on Thursday August 21, 2025 @01:28PM (#44975569)

Transcription cost is a race to the bottom because there's so many vendors competing, same with embeddings. It's positive. Gets better every year.

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Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by deadbabe on Thursday August 21, 2025 @04:12PM (#44977475)

So no ROI, just hope.

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Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by Windchaser on Sunday August 24, 2025 @02:36PM (#45006545)

What's the ROI on quickly identifying and fixing problems with your product?

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