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A comment on 95% of Companies See 'Zero Return' on $30B Generative AI Spend. Parent comment

Re:95% of Companies See 'Zero Return' on $30B Generative AI ... by tene80i on Thursday August 21, 2025 @01:44PM (#44975772)
Product teams analyse call summaries at scale to guide the roadmap to reduce future calls. It’s not just about case management.
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