Shilling what? AI in general? What’s the incentive? Hype is harder to argue. LLMs are defective attempts at AI, but that’s also a huge blind spot— effectively confounding AI and AI progress with a specific instance like LLMs.

Business incentive— if you can make an argument on why would a corporation provide shit support to its own employees you win. Also make an argument on why support is actually good at Amazon and others like them. So I don’t buy your argument on incentives either. Although there are other implications related to incentives and AI in general, but those are off topic.