That’s only true if you think the person who made the torture device is not culpable for their customers using it as a torture device.

I don’t happen to believe that is true. Pandering to customers makes you part of the problem.

Ah, sorry I think I communicated in an unclear way. Yeah, we have some annoying processes at my office but a big reason that this sort of request sucks for me is that Jira is bloated, slow, confusing and buggy in a way it wasn't 5-10 years ago.

My experience is that if you give a “better” tool to a bad team they’ll just do something outside the tool. I have never worked with a team who has had a roadmap in jira - there’s always a corresponding excel sheet for that. The best defence against this practice is strong leadership and buy in to the value of the tool.

Personally I run myself on a bullet ish journal and I’d probably run my team on Trello given the choice.

> ...and I’d probably run my team on Trello given the choice.

For how much longer, though? Been quite a while since Trello was bought by Atlassian; dunno how badly Jira-fied it is by now, but I can only imagine it's going to get more and more so.