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A comment on Klarna changes its AI tune and again recruits humans for customer service. Parent comment

Re:Klarna changes its AI tune and again recruits humans for ... by rchaud on Sunday May 11, 2025 @04:36PM (#43956929)
This is the primary positioning tactic used across the startup industry . Uber isn't a taxi app, it's actually the "future front end for millions to access autonomous transport". Doordash isn't a delivery app, it's an "on-demand logistics" platform.

Similarly, Klarna isn't a shady payday loan company, it's an "AI-first consumer finance play".

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Re:Klarna changes its AI tune and again recruits humans for ... by Avicebron on Sunday May 11, 2025 @05:17PM (#43957236)
> "AI-first consumer finance play"

In a more civilized time, saying this was your plan would get you chucked feet-first into a wood chipper.

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Re:Klarna changes its AI tune and again recruits humans for ... by runlaszlorun on Sunday May 11, 2025 @06:19PM (#43957651)
oh I think we're heading back that way slowly...
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Re:Klarna changes its AI tune and again recruits humans for ... by dcsan on Sunday May 11, 2025 @08:53PM (#43958646)
The addition of "feet first" made this much more evocative!
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Re:Klarna changes its AI tune and again recruits humans for ... by spaceman_2020 on Monday May 12, 2025 @02:49AM (#43960274)
Heard a new term yesterday: “private credit”. Lenders that give unsecured loans to businesses at high interest rates

We just used to call them loan sharks

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