Ask HN: Is there hope for Microsoft 365 support?

Re:Ask HN: Is there hope for Microsoft 365 support? by nizbit on Tuesday April 29, 2025 @07:09AM (#43830982)

You have Unified Support and dedicated CSAM assigned to your case? If you're trying to solve this over Basic support...Good luck friend!

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Re:Ask HN: Is there hope for Microsoft 365 support? by PhilipRoman on Tuesday April 29, 2025 @07:32AM (#43831120)

What does that acronym mean? I'm not sure if you made a typo or if it's very unfortunate naming.

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Re:Ask HN: Is there hope for Microsoft 365 support? by RajT88 on Tuesday April 29, 2025 @07:56AM (#43831354)

Customer Success Account Manager.

Formerly TAM.

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Re:Ask HN: Is there hope for Microsoft 365 support? by reginald78 on Tuesday April 29, 2025 @11:48AM (#43834263)

IIRC Microsoft somewhat recently changed the positions name to Customer Service Account Manager. Absolutely wild nobody on the inside spoke up about this one, but with how awful Microsoft is at naming things generally I could see anyone who knew deciding to just watch it play out.

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Re:Ask HN: Is there hope for Microsoft 365 support? by joaopbnogueira on Tuesday April 29, 2025 @07:11AM (#43831001)

I guess only basic since our main provider is Google, not MS.

We do use Azure for small stuff, but too small for any special support channel.

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Re:Ask HN: Is there hope for Microsoft 365 support? by TrueGeek on Tuesday April 29, 2025 @07:45AM (#43831249)

It may be worth it just to sign up for this one ticket. If you're lucky you can get it done with one months worth of support.

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Re:Ask HN: Is there hope for Microsoft 365 support? by joaopbnogueira on Tuesday April 29, 2025 @07:47AM (#43831270)

Ah, but we have purchased 1 license of MS365 precisely to help triage this issue and open a support ticket but the agent is as clueless as we are....

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