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A comment on Ask HN: Is there hope for Microsoft 365 support?. Parent comment

Re:Ask HN: Is there hope for Microsoft 365 support? by PhilipRoman on Tuesday April 29, 2025 @07:32AM (#43831120)
What does that acronym mean? I'm not sure if you made a typo or if it's very unfortunate naming.
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Re:Ask HN: Is there hope for Microsoft 365 support? by RajT88 on Tuesday April 29, 2025 @07:56AM (#43831354)
Customer Success Account Manager.

Formerly TAM.

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Re:Ask HN: Is there hope for Microsoft 365 support? by reginald78 on Tuesday April 29, 2025 @11:48AM (#43834263)
IIRC Microsoft somewhat recently changed the positions name to Customer Service Account Manager. Absolutely wild nobody on the inside spoke up about this one, but with how awful Microsoft is at naming things generally I could see anyone who knew deciding to just watch it play out.
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