See this video, around the 10 minute mark where there’s several examples of the GriGri not locking at all: https://youtu.be/We-nxljgnw4?t=605
This is perhaps an even greater issue than what you pointed out because people misunderstand the GriGri a lot, and assume it will always catch them even if you aren’t holding the rope. It won’t.
It is not just "legal liability" which is Musk speak for "won't always work but I want you to pay as if it did".
Maybe still SAR, of course.
I always carried a belay knife and some extra webbing, and used it more than once. A couple times I didn’t need the knife.
I wonder if it has something to do with the angle, as it's pretty uncommon to have the climbing strand going straight up from the belayer.
All that said, I still prefer to be belayed with a grigri.
What the hell are they teaching kids these days. I've NEVER needed to hold the handle on a grigri unless I'm trying to lower something. The correct technique is hold the cam down with your thumb leaving three to four fingers in contact with the rope at all time. The left hand is used to pull rope through the girgri to give rope to the climber, the climber already has to pull up a bunch of rope through a maze of carabiners and don't need the extra work of trying to pull it through a grigri.
However, when lead belaying, you need to pay out rope, which means disengaging the auto brake. If you do this buy holding the handle and the climber falls at the wrong time, it's easy to react by just holding everything tighter, at which point you're holding the grigri open, at which point the auto brake isn't doing anything. By contrast with an ATC or other tube-type device you never have to touch the belay device and so you always can keep your brake hand in the brake position, so if the climber falls, your reflex action -- assuming you have practiced -- should be to pull harder with your brake hand, thus arresting the fall.
Aside from belay devices, some other practices I've seen gyms do to try make indoor climbing safer:
- Captive grigris on top rope so that you (1) have to use a grigri and (2) can't screw up putting them on and off. - High friction toprope anchors (e.g., wrapped several times around a pipe) so that even with no belay device at all there is still some friction. - Requiring people to tie in with a trace eight rather than a double bowline on the theory that the trace eight is harder to screw up and easier to check.