Apple's Software Quality Crisis: When Premium Hardware Meets Subpar Software

Re:Apple's Software Quality Crisis: When Premium Hardware Me... by fnordlord on Monday March 03, 2025 @12:20PM (#43244213)

The Feedback Assistant issue you mentioned is probably one of the worst aspects of their software ecosystem. I haven't had a response on a single ticket that I've filed in there. It feels like an abandoned program, which is terrible UX considering its purpose.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by trogdor on Monday March 03, 2025 @06:09PM (#43247956)

A few years ago, I filed a Feedback Assistant bug report regarding an issue I was experiencing in Final Cut. In response, I was contacted by Final Cut developers who worked with me to replicate the issue and then shipped a fix.

Just one anecdote, but some reports definitely get looked at.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by kridsdale1 on Monday March 03, 2025 @06:26PM (#43248103)

The Pro Apps team is more focused on customer happiness since it’s more niche and high-value-users.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by ncr100 on Tuesday March 04, 2025 @12:08AM (#43250577)

Ya they are competing hard. They are core Apple Value.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by jorvi on Monday March 03, 2025 @09:26PM (#43249530)

I had the same happen for a bug that would toggle off "Do not create a new Apple Ad Identifier Code" (or whatever it was called). It meant that even if you explicitly opted out of Apple's Ad tracking, you would get opted back in with almost every iOS update.

I assume this would have landed them in hot waters with EU privacy regulators, so they were very keen to replicate the bug and then have me check if it no longer happened.

On the other hand, the "first screenshot fails to display screenshot preview and doesn't flash the screen" has been in iOS for 3 versions now. I've reported it thrice, and no one has given the tickets a second look, marked it DUPLICATE, or anything. And every time I mention it, at least 3-4 other people comment on also experiencing the bug, so I assume Apple must be pretty aware.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by mrWiz on Tuesday March 04, 2025 @02:32AM (#43251482)

Do you know how to reliably replicate the iOS screenshot bug? It occasionally happens to me but I haven't been able to decipher a pattern.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by jorvi on Tuesday March 04, 2025 @07:21AM (#43253602)

Sadly, no. It is more rare to happen right after a reboot though.

My suspicion is that there's a really gnarly race condition as the root cause, and they haven't been able to find it.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by threeseed on Monday March 03, 2025 @06:20PM (#43248050)

Feedback Assistant is a UI for Radar.

You will never get a response to tickets unless it is affecting a lot of people and they need more information e.g. crash reports.

They are all read/triaged though.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by kridsdale1 on Monday March 03, 2025 @06:25PM (#43248094)

Can confirm.

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Re:Apple's Software Quality Crisis: When Premium Hardware Me... by apple4ever on Sunday March 09, 2025 @01:35PM (#43311508)

That's still absolutely terrible

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