Yeah, last time an airline lost my bag they said pretty much the same thing.
The way I see it, there are two types of idiot:
You're an idiot if you delay the evacuation of a crashed plane. Shit's on fire, yo.
And you're an idiot if you expect an airline will make you whole. Airlines are in the business of delivering the worst customer service they can get away with - they don't even guarantee that a person who has booked a seat on a flight will have a seat on the flight.
The DMV is pure customer service.
Airlines are "applied" customer service since they actually deliver a service there is demand for.
Customers have been trained to stop and think twice when someone tells them what to do. That's just the reality of the world we live in.
If you think this is bad, I guarantee you could play out this scenario in roughly 3/4 of the world and it would be worse.
I give zero shits if you think you’re going to lose your stuff. And you should give zero shits if I’m going to lose mine.
Don’t act like this is a class / means thing. It isn’t. This is just Americanism.